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I was debited twice for a one-time transaction

Kuda Microfinance Bank - I was debited twice for a one-time transaction
Kuda Microfinance Bank - I was debited twice for a one-time transaction
Kuda Microfinance Bank - I was debited twice for a one-time transaction
Kuda Microfinance Bank - I was debited twice for a one-time transaction
Kuda Microfinance Bank - I was debited twice for a one-time transaction
Kuda Microfinance Bank - I was debited twice for a one-time transaction
On 02/02/2022 kuda Microfinance Bank debited my account twice for a remita transaction I did online with my MasterCard for payment of tuition. I called the bank and mailed them from day one till today and they haven't corrected their error... I have copied the bank, remita, the school and even the apex bank. Funny enough, Remita confirm that their position was credited twice and the duplicated / second transaction has been reversed to them and they have been duly notified BUT they choose not to have reversed the money back to my account...

User's recommendation: If you have money with the bank, make sure you always check your balance before and after any transaction... Anything is possible to happen to your account .

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ID
#3384046 Review #3384046 is a subjective opinion of poster.
Pros
  • Are online bank and easy to operate
Cons
  • Have only one or two branch in the whole of nigeria
Loss
$201336
Preferred solution
Full refund

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New Reviewer

Reverse of payment

Kuda Microfinance Bank - Reverse of payment
Kuda Microfinance Bank - Reverse of payment
Please can I get a refund of payment My 13,000 and 7,800 please help me reverse the money to this account 201311**** Chiji Christian Chisom

User's recommendation: Nice bank for all younger and older people.

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ID
#3609950 Review #3609950 is a subjective opinion of poster.
Location
Lagos, Lagos
Pros
  • I have no idea
Cons
  • I have no ideal
Preferred solution
Full refund

Id card validation always unsuccesful and declined

I opened Kuda account and I have being trying to validate my ID card but it has always been declined. I really need a solution to this problem as I will like to start using the account as soon as possible.
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ID
#3609553 Review #3609553 is a subjective opinion of poster.
Location
Ota, Ogun
Preferred solution
Id card validated so as to be able to use my account

My NIN ID card validation has been declined 5 times

I don't know what is going on. My ID card validation has been declined 5 times. They Keep rejecting my Identity card, I am feed up because I need to start using the account as soon possible, but it's limited. Pls I need urgent response from Kuda team and resolution to this situation. Thanks.
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ID
#3609524 Review #3609524 is a subjective opinion of poster.
Location
Ota, Ogun
New Reviewer

Someone made a transaction from my kuda account to a Gtbank not quite long and I want a reversed my money Account 001557**** hope kokori Gtbank

Kuda Microfinance Bank - Someone made a transaction from my kuda account to a Gtbank not quite long and I want a reversed my money Account 001557**** hope kokori Gtbank
Kuda Microfinance Bank - Someone made a transaction from my kuda account to a Gtbank not quite long and I want a reversed my money Account 001557**** hope kokori Gtbank
Someone made a transaction from my kuda account to a Gtbank not quite long and I want a reversed my money Account 001557**** hope kokori Gtbank I want kuda to help me out with this transactions by reversing it back to my kuda account I added a description SODIQ
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ID
#3608800 Review #3608800 is a subjective opinion of poster.
Preferred solution
Full refund

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New Reviewer

I can’t login my kuda apps on my phone

Over four days now I cant login my kuda bank apps on my phone and I dnt know whats happening this really painful I needed the money inside to pay for my school form.. and this issue is happening to me
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ID
#3604744 Review #3604744 is a subjective opinion of poster.
Location
Lagos, Lagos
Loss
$1000
Preferred solution
I want to recover my password...

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New Reviewer

Am unable to login into my Kuda account and reset my password

I was unable to login after I update the app on my phone And I was also unable to reset my password on the app have done all what they requested I even sent an email to them and no response on it and am receiving mails from the bank but its not solvi g the problem I had
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ID
#3599496 Review #3599496 is a subjective opinion of poster.
Location
Lagos, Lagos
Loss
$18000
Preferred solution
Let the company propose a solution
New Reviewer

One your customer scammed me want to report or track him address

I did transaction with him he doesn't want to pay me finish after taking his own share so I want to track his address and get my number
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ID
#3598244 Review #3598244 is a subjective opinion of poster.
Location
Port Harcourt, Rivers State
New Reviewer

My money was transfer

Kuda Microfinance Bank - My money was transfer
Kuda Microfinance Bank - My money was transfer
My money was transfer I did not maleness any transfer someone took my money please I need your help someone transfer my 5000 and 4500
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ID
#3597663 Review #3597663 is a subjective opinion of poster.
Location
Lagos, Lagos
Loss
$9500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I sent money to someone since yesterday and the person haven't receive it yet

Kuda Microfinance Bank - I sent money to someone since yesterday and the person haven't receive it yet
Kuda Microfinance Bank - I sent money to someone since yesterday and the person haven't receive it yet
I sent money to someone since 1week ago and the person havent seen the money and the money was not reversed too why
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ID
#3596741 Review #3596741 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

They keep telling me invalid email and password

I cant log in my kuda app they keep telling me invalid email or and password I tried changing the email and the password the same time please if you cant fix this reverse the 9900 sent from uba to kuda account please i am tired
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ID
#3595502 Review #3595502 is a subjective opinion of poster.
Location
Ota, Ogun
Preferred solution
My email and password if possible reverse the money back to the other
New Reviewer

I can't login my account and I'm stranded

I tried logging in the last 120 hours and I am not able to log in, I need to send my younger brother money cause of an emergency.
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ID
#3592685 Review #3592685 is a subjective opinion of poster.
Location
Ibadan, Oyo State
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I was debited i need my money back

I was debited 20k since on d 14th of April until now no reversal pls i need my money back is my business money even if i give it out as a loan by now I will have interest on it, but u guys are using my money without interest i need my money ooo am tired of calling, sending messages and still nothing was done about it

User's recommendation: Until my money is reversed.

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ID
#3592434 Review #3592434 is a subjective opinion of poster.
Location
Epe, Lagos
Loss
$20000
Preferred solution
Full refund

Failed transaction

Kuda Microfinance Bank - Failed transaction
Please i made a transaction, i transfer a sum of N230,000 to zenith bank account. The recipient is yet to get value. Please treat asap
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ID
#3592309 Review #3592309 is a subjective opinion of poster.
Location
Lagos, Lagos
New Reviewer

I sent money was debited and the person didn't receive alert

The money was sent around 10pm yesterday till now the person hasn't received the alert and I have been debited
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ID
#3592174 Review #3592174 is a subjective opinion of poster.
Location
Lagos, Lagos

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Verified Reviewer
New Reviewer

Resolved: I want to get my old Kuda account email address

Update by user May 19, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user May 19, 2022
I'm having issues with my old Kuda account I forgot the email and password and I tried to opened a new one and link my BVN with it and they said my BVN had been linked with a kuda account before So I need help how im gonna get back my old Kuda accoun
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Resolved
ID
#3591808 Review #3591808 is a subjective opinion of poster.

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